Make the leap... from good to great!
With the WCCF’s range of performance boosting training programmes, specifically designed to enhance contact centre delivery.
New initiatives for 2012 include:
• Excellence in Customer Service Delivery
• Motivating & Innovating Teams
• Effective Selling
• Team Leader Training
Read more
The Welsh Contact Centre Employer's Seminar
Date: April 9th 2012
Venue: Duffryn Gardens, St Nicholas, Vale of Glamorgan, CF5 6SU
Registration: 09:00 - 09:30 am
Download Booking Form - Full Agenda to follow.
Please ensure that you complete and return your booking form at least 10 working days prior to the event.
A Taster Session with no hangover - Guaranteed!
We are very pleased to be able to invite you (and/or a colleague) to attend a free no-obligation Taster Session of one of the UK’s most popular and successful training courses on Stress Management, Emotional Health and Wellbeing.
Date: Tuesday 27th March 2012
Time: 9.30 for tea/coffee (not wine)
Venue: The Future Inn, Hemingway Road, Cardiff Bay, CF10 4AU
Contact: Call Melanie on 029 2051 2372 or 07818 036433 or e-mail mel@fromstresstosuccess.co.uk
For further information download pdf.
Sports Relief evening at HSBC Direct Swansea
What a massive Sport Relief Friday at HSBC Direct Swansea! Thanks to all who raised money, volunteered and donated throughout the week. On the night they took 1,408 calls and took in £43,961.51! A fantastic result. There was a great atmosphere on the night helped in part by regular quizzes, pizza, buffet and bouts of zumba dancing inbetween calls! There were also some fantastic fund-raising events held throughout the week including raffles, FIFA tournaments and guessing how many employees could they fit into the pool car...18 is the answer! Thanks to all the fund-raising, they raised a total of £1,842 .Well done all!
Here's what the guys had to say:
"I’m glad I gave up my time to take part in this event. It was for a very good cause. I even stayed an extra hour as I had a really good time. Customers were really nice and were happy to chat!"
"Making a positive contribution and proud to be part of it with HSBC."
"It was my first time doing Sport Relief but I feel as if I've made a valid contribution and met up with loads of old colleagues!"
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Delivering Superior Service at HSBC Direct
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Site Refurbishment at HSBC Direct
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Focus on...DAVID OLDFIELD
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