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Team Leader training

Make the leap... from good to great!

With the WCCF’s range of performance boosting training programmes, specifically designed to enhance contact centre delivery.

New initiatives for 2012 include:

• Excellence in Customer Service Delivery
• Motivating & Innovating Teams
• Effective Selling
• Team Leader Training

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Business Employer's Forum

The Welsh Contact Centre Employer's Seminar

Date: April 9th 2012
Venue: Duffryn Gardens, St Nicholas, Vale of Glamorgan, CF5 6SU
Registration: 09:00 - 09:30 am
Download Booking Form - Full Agenda to follow.

Please ensure that you complete and return your booking form at least 10 working days prior to the event.

TASTER DAY

A Taster Session with no hangover - Guaranteed!

We are very pleased to be able to invite you (and/or a colleague) to attend a free no-obligation Taster Session of one of the UK’s most popular and successful training courses on Stress Management, Emotional Health and Wellbeing.

Date: Tuesday 27th March 2012
Time: 9.30 for tea/coffee (not wine)
Venue: The Future Inn, Hemingway Road, Cardiff Bay, CF10 4AU
Contact: Call Melanie on 029 2051 2372 or 07818 036433 or e-mail mel@fromstresstosuccess.co.uk

For further information download pdf.

SPORTS RELIEF

Sports Relief evening at HSBC Direct Swansea

What a massive Sport Relief Friday at HSBC Direct Swansea! Thanks to all who raised money, volunteered and donated throughout the week. On the night they took 1,408 calls and took in £43,961.51! A fantastic result. There was a great atmosphere on the night helped in part by regular quizzes, pizza, buffet and bouts of zumba dancing inbetween calls! There were also some fantastic fund-raising events held throughout the week including raffles, FIFA tournaments and guessing how many employees could they fit into the pool car...18 is the answer! Thanks to all the fund-raising, they raised a total of £1,842 .Well done all!

Here's what the guys had to say:

"I’m glad I gave up my time to take part in this event. It was for a very good cause. I even stayed an extra hour as I had a really good time. Customers were really nice and were happy to chat!"

"Making a positive contribution and proud to be part of it with HSBC."

"It was my first time doing Sport Relief but I feel as if I've made a valid contribution and met up with loads of old colleagues!"

hsbc


HSBC Direct Swansea helping to reduce our environmental footprint



In March 2012 HSBC Direct Swansea received the Platinum level SWWITCH Travel Plan Award (South West Wales Integrated Transport Consortium) for the positive initiatives they have implemented which are helping to reduce our environmental footprint.

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National Customer Service Week

National Customer Service Week (NCSW)

National Customer Service Week (NCSW)

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  hsbc-superior-service

Delivering Superior Service at HSBC Direct

Delivering Superior Service at HSBC Direct

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  hsbc-site-refurb

Site Refurbishment at HSBC Direct

Site Refurbishment at HSBC Direct

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Focus on...

DAVID OLDFIELD

MD, Asset Finance

What is your career history and what do you do in your current role?
I've spent over 20 years in the organisation so have done a range of jobs in Retail Banking, Commercial, Scottish Widows, Group Procurement, International and, for the last 2 years, Asset Finance. As to my role now, I see I'm here to provide overall leadership, focus and direction and to support the top team in trying to get the best out of all our people.


Read more!

Buzzwales
RECENT FOCUS ON PROFILES
Cath Jones: HSBCLiz Stickler: TescoCatherine Smith-Pincott: Internal Communications Managerdavid_morpeth_smjohn connolly - british gasLindsey Morgain: HSBC

Story Desk

 
hsbcInternational Banking Centre - Onboarding Team at HSBC
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Admiral on Board with Waterfront Winterland
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NSPCC Mini-Triathlon
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