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Team Leader training

Make the leap... from good to great!

With the WCCF’s range of performance boosting training programmes, specifically designed to enhance contact centre delivery.

New initiatives for 2012 include:

• Excellence in Customer Service Delivery
• Motivating & Innovating Teams
• Effective Selling
• Team Leader Training

Read more

WCCF Awards 2011

Welsh Contact Centre Awards 2011

HAVE YOU ENTERED YET?
Free entry to this years prestigious awards will be available exculsively online soon! These awards provide a major opportunity to raise the profile of your company and recognise the excellence of your staff. All winners will be recognised at a glittering awards ceremony and grand gala ball at Cardiff City Football Stadium on Thursday 16 February 2012.

Click here for further information

Business Employer's Forum

Business Employer's Forum

The next Business Employer's Forum will take place on Thursday 19th January 2012 at Future Inns, Cardiff Bay.

Further information to follow

hsbc-ibc


International Banking Centre
- Onboarding Team at HSBC



In June this year we recruited foreign language speakers to join our Onboarding Team and take foreign language calls. We now have staff who speak Mandarin, Cantonese, Spanish, French, Italian, and Russian within the team, which allows us to speak to customers in their native language.

Read more!

 

  
National Customer Service Week

National Customer Service Week (NCSW)

National Customer Service Week (NCSW)

Read more!
   
  hsbc-superior-service

Delivering Superior Service at HSBC Direct

Delivering Superior Service at HSBC Direct

Read more!

 
   
  hsbc-site-refurb

Site Refurbishment at HSBC Direct

Site Refurbishment at HSBC Direct

Read more!

 

Focus on...

DAVID OLDFIELD

MD, Asset Finance

What is your career history and what do you do in your current role?
I've spent over 20 years in the organisation so have done a range of jobs in Retail Banking, Commercial, Scottish Widows, Group Procurement, International and, for the last 2 years, Asset Finance. As to my role now, I see I'm here to provide overall leadership, focus and direction and to support the top team in trying to get the best out of all our people.


Read more!
Buzzwales
RECENT FOCUS ON PROFILES
Cath Jones: HSBCLiz Stickler: TescoCatherine Smith-Pincott: Internal Communications Managerdavid_morpeth_smjohn connolly - british gasLindsey Morgain: HSBC

Story Desk

 
british gasAdmiral staff now total more than 4,000
Admiral aren’t planning on stopping there
Read more!
Websites hit the awards circuit
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HSBC Direct Swansea rise to Schools Challenge at Gnoll Park
Read more!
HSBC Royal Wedding
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HSBC Planet Direct TV
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Lloyds TSB sponsor Give & Gain Day 2011 - 24th June!
Read more!
Lloyds TSB Day to Make a Difference for the National Trust
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British Gas Open Days
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HSBC Direct - Brit Award Winners
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HSBC Direct answered an amazing 2,700 calls on behalf of Comic Relief
Read more!
HSBC Direct - Community Volunteer Days
Read more!
British Gas in partnership with Sainsbury’s
Read more!
Admiral Stress Down Day
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British Gas supports National Heart Month
Read more!
Domestic abuse is your business
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British Gas Cardiff continues its winning streak!
Read more!
HSBC Mr X Appeal
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HSBC Macmillan Coffee Morning
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Admiral - Most Admired Company
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Admiral on Board with Waterfront Winterland
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HSBC Charity Halloween Ball
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HSBC 10k Race
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Strange, and remarkably supple, goings on at Admiral
Read more!
Three Welsh Peaks Challenge
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24 mile Hike in Snowdonia
Read more!
3 Day Fundraising Fun Event
Read more!
One very lucky winner
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Admiral are short listed for award
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NSPCC Mini-Triathlon
Read more!
Admiral on Board for Sport Festival in Margam Park
Read more!
Strictly Cymru Dancing
Read more!
Great Places to Work
Read more!
Black Horse brings a £ to Work
Read more!
Black Horse storms the National Training Awards
Read more!
Three-year deal with the Welsh Rugby Union
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Welsh Contact Centre Awards
Read more!
Trek Cuba 2010 – Breast Cancer Care
Read more!
Thumbs Up for Gladiator at Awards Night
Read more!
Be careful what you wish for…
Read more!
Admiral are recruiting!
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Admiral’s Got Talent
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Mr X Underpriviledged Children Christmas Appeal
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Wave at Admiral
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Admiral Staff Boost Christmas Appeal
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Stars in their Eyes
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Welsh Company of the Year
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Making a difference
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Monthly Munch
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The Oscas come to Swansea!
Read more!
SWWITCH and Win
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Green Streets - Cardiff
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A Great Place to Work
Read more!
A Great Place to Work
Read more!
Fourth Plinth
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British Gas Honored at Careers Award Cermony
Read more!
Gladiator Conquers Ellipse Building!
Read more!
Admiral Staff Head for the Hills in Aid of LATCH
Read more!
Bruce Lee's Mumbles Jazz appearance
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Our Planet Our Say
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Blackhorse Fashion Show
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Tesco Scaling The Heights!
Read more!
Blackhorse Cycles to Success
Read more!
Tesco CCA Global Standard
Read more!
Blackhorse Cracks it Again
Read more!
Approved All Employeee Share Incentive Plan
Read more!
Staff sing out for cash (PDF download)
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Tesco Red Nose Day choir
Read more!
Comic Relief at Admiral
Read more!
British Gas Goes Back to School
Lloyds TSB Telephone Banking Goes Mobile
Read more!
British Gas Goes Back to School
Read more!
Time savers for staff at Lloyds TSB
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Admiral Santa's Workshop
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Funniest Claims
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Local Employment Partnership
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Lloyds TSB Telephone Banking has fund raising fun
Read more!
CRW 5-aside
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Lunch Break Top 5
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Ten things about British Gas
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Admiral Pirate Party
Read more!