Helen Atkins

Her growing experience was recognised by her Team Leader and Helen was asked to coach and support people joining her expanding Centre. 

"I really enjoy helping our new starters as I remember how daunting the first few steps in any new job can be and I know how help and encouragement from a colleague really helps you to get confident"

she said.

The Centre's managers have recognised Helen's abilities and the contribution she makes, as she was recently named Employee of the Month.  She says she was shocked to win as there are so many people around who really add to the success of the Centre and it was so good to know that she was one of them.

Now no two days are quite the same for Helen.  As well as continuing to resolve her customers' queries, Helen continues to buddy up with the new starters, which is one of the most rewarding parts of her job.  She also helps out other parts of the business, such as the Tesco Wine Club.  She spends a couple of evenings a week calling customers who have bought speciality bottles from the Club to keep them updated on their orders.

"I really don't like the way contact centres are shown on television"

she says. 

"I've got a job I really enjoy and have met some great friends since I joined Tesco."