Following our success in retaining the European Call Centre of the Year for 2010, we’ve decided to open our doors to welcome leaders from external businesses around Wales, to share our success.
We’re be running 2 open days a month, so people can come along to hear the journey we’ve been on over the past 3 years. We’ll share how we’ve focused on engaging and developing our team to think like customers, and how this has led to huge improvements in our customer retention and customer advocacy for British Gas.
The dates are below, so if you or any of your teams would like to come along, email me at JohnD.Connolly@centrica.com to let me know, and we’ll send you on an invitation.
15th & 16th December
26th & 27th January
23rd & 24th February
26th & 27th April
All I ask in return is the chance to come and see what you’re doing, so we can share some best practice ideas on creating a great place to work, and on creating effortless customer experiences.
