The voice of contact centres and financial services

2019 -2021 Financial Services Graduation and Prize Giving

2019 -2021 Financial Services Graduation and Prize Giving

After being delayed due to Covid restrictions, it was a pleasure to finally see our 2019-21 Financial Services cohort graduate at the prestigious International Convention Centre Wales on the 15th of March.

Our university partner, USW hosted a fantastic graduation ceremony with an impressive backdrop of the ICC.

As part of a special recognition programme, we presented four awards to graduates who had stood out for their hard work and dedication in different areas.

Each award was sponsored by one of our consortium employers and the winner was given voucher to the value of £250.

Congratulations to all our award winners:


  • Joanna Przybyl: Best Overall MSc Grade – sponsored by Lexis Nexis Risk Solutions
  • Joanna Przybyl: Best Dissertation Grade – sponsored by Propel Finance
  • Hana Olsarova: Most improved Graduate on the Programme – sponsored Hodge Bank
  • Joint winners: Nikolas Antoniou and Zainab Mir, Best Volunteer Graduate – sponsored by Monmouthshire Building Society.


From everyone at the Welsh Contact Centre Forum and Graduate Programme Team, we’d like to say a huge well done to our 2019-2021 grads who showed incredible resilience through what was an unprecedented time.

Everyone pulled together to support each other through new ways of working and learning during the pandemic and this didn’t go unnoticed.

We look forward to watching their careers develop and seeing them grow personally and professionally.