The voice of contact centres and financial services

Contact Centres & Companies

The Beginners Guide

Which major companies operate contact centres or call centres in Wales? Loads of them! There’s more than 200 companies using contact centres in Wales – at present, Cnect Wales has more than 160 members.
Cardiff

The AA | Admiral | Barclays | BlackHorse Finance | British Gas | British Telecom | British Transport Police | Confused.com | Coors Brewers Ltd | Dwr Cymru Welsh Water | HM Revenue & Customs | Lloyds TSB | S.A Brains and Co | Tesco Stores Ltd | Traveline Cymru

Swansea

Admiral | DVLA | HSBC Bank PLC | Lloyds TSB | NHS Direct Wales

Abergavenny

British Telecom

Cwmbran

We Fight Any Claim

Bangor

British Telecom | Royal Bank of Scotland

Bridgend

Lloyds TSB UK | Sony UK Tec

Colwyn Bay

Student Finance Wales

Pembrokeshire

Barclays Bank

Pontyclun

The Royal Mint | TNT Parcel Services

Pontypool

Marie Curie Cancer Care

The Basics

Not sure what a contact centre is or what they do? Start here…
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Jargon Buster

Inbound contact centre? Customer service advisor? What does it all mean? Common contact centre terms and phrases explained.
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