The voice of contact centres and financial services

Apprenticeships Wales

Get involved with the best apprenticeship schemes in Wales



The Basics

Not sure what a contact centre is or what they do? Start here…
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Jargon Buster

Inbound contact centre? Customer service advisor? What does it all mean? Common contact centre terms and phrases explained.
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Contact Centres & Companies

Which major companies and bodies in Wales use contact centres?
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Over To You

Do you work in a contact centre? We want to hear your stories…
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