The voice of contact centres and financial services

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Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Celebrating International Women’s Day – Angela Durrant

Angela Durrant is on a mission to inspire and empower people to discover their voice.

She coaches businesses owners to get their message heard, connect with their audience and build their businesses through trusting their own judgement.

Founder of The Visible Club, she supports self-employed people through accountability, strategy coaching, masterclasses from guest experts, goal setting and daily motivation.

Angela was a perfect person to speak to on the topic of International Women’s Day, so we asked her, why marking the occasion is so important.

She said: “It’s not about recognising the day for me, it’s about how we create a much needed conversation about the needs of women and reminding ourselves of just what’s still possible to reach for.”

I have so many female role models, but if I had to choose just one it would be my daughter Ella. She’s 16 – resilient, focused and she decides on something and goes for it. I hope that spirit never leaves her.

Whilst there has been progress towards gender equality in the world of work over recent years, there is still much more that has to be done.

Angela said: “We need more women on boards and as CEOs – many leave the corporate environment hoping to create a business because they want financial recognition, flexibility and more meaningful work but often fail because the pressure is too much alongside other life commitments.

I think we need to help women with childcare and flexibility, otherwise they simply get stuck at a level that feels unworkable. Women still choose to stay home with the kids – and for some that might be right but for others we lose their incredible brain – science, arts, you name it.

Women need a voice but often stop short of representing themselves in ways that shine a light in their true value.

We need to train our women and girls how to communicate their value early on in life.”

Lots of fantastic points from Angela, thank you for taking part.