The voice of contact centres and financial services

News & Blog

Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Difference Corp: Contact centre from home within 24 hours

We’re Welsh, we’re local and we serve a number of Welsh clients. Best yet, though, we can remotely deploy cloud technology within 24 hours that securely and reliably…

– maintains business continuity
– lets your agents deliver compliant customer service anywhere
– can be adapted as circumstances change

Contact centres are experiencing increased demand. Some that have already transitioned to homeworking report unexpected challenges for agents like inadequate home wifi, technology that chains them to one area of the home and insufficient alternative channels to cope with the volume of demand.

Difference offers self-install technology that can change with changing demand, including:
– IVR flows & audio recordings that can be reconfigured remotely
– extra channels like SMS, live chat, callback & email
– integrated softphone to help manage cost and security
– secure payment solutions & call and data encryption

Explore Difference’s homeworking solutions and customer success stories in your own time.

No commitment, no contract

Get in touch with Difference… CLICK HERE