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Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Down to the Wire – 118 118 Staff Brave Terrifying Stunt for Cancer Charity

When it comes to supporting charity, staff from 118 118 and 118 118 Money have been rising to the challenge – quite literally…

They’ve previously been involved in raising money for their chosen charity, Tenovus, at an inspiring concert organised by the Tenvous Sing With Us choir. But earlier this year, adrenaline-junky staff members were given the opportunity to take part in something more extreme – a 190ft Zip Wire!

Tamsin Gifford, Hazel Shine, Tracey James, Stuart Knight, Kim Oni, David Perry and Arron Fry all volunteered for the challenge and on Friday 1st May, they were strapped in and ready to leap from the roof of St David’s Hotel in Cardiff.

There were plenty of butterflies, a few screams as volunteers leapt off the building – and lots of laughter when it was all over.

118 118 Money CEO Paul Noble even took part, braving the zipwire alongside his team.

The volunteers had an £800 goal, but unsurprisingly the James Bond-style stunt saw them smash that target to reach £1,250. The event proved a great platform for 118 118 promote their fundraising efforts, and the cash even came in from across the Atlantic as American colleagues were suitably wowed!