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Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Fast Track Data/AI Graduates take part in a Hackathon

Our third group of graduates embarked on the Fast Track Data/AI Programme in November which kickstarted with an intense 4-week bootcamp, managed by Rebecca Peters and her team at the University of South Wales.

The bootcamp is designed to give everyone an understanding of the basics in data/ai as well as learning key skills that will help them hit the ground running from day 1 in their placement. The group rose to the challenge and got stuck into everything put their way.

The 4 weeks ended with a hackathon where the group was split into smaller teams and were responsible for delivering a presentation to the wider group on the topic of The Cost-of-Living Crisis.

Everyone did a fantastic job, and we couldn’t be prouder of them.

We can’t wait to watch them flourish in their work placements.