The voice of contact centres and financial services

News & Blog

Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Free e-book from Sabio: Using AI and automation to empower agents

From small implementations to futuristic AI-powered dashboards that supercharge your advisor’s ability to help, the costs associated with AI and automation projects are decreasing all the time. Today, the benefits of AI and Automation are now accessible to companies of all sizes. But what exactly does it mean…

  1. A smoother and more effortless experience for your customers
  2. An immediate interaction history, no need to waste time repeating the reason for the call
  3. Help at easing conversation difficulties and reducing agent stress for your advisors
  4. Empowered advisors.


Download Sabio’s new Bite-sized eBook ‘Using AI and automation to empower agents’ to discover:

  • How AI and Automation can help advisors address today’s key CX challenges
  • How to power contact centre performance with AI and automation
  • How to support advisors with AI enabled technology and solutions
  • How to unlock business benefits with AI and automation


Download it here.