Gallery
Get to grips with the contact centres and call centres in Wales – learn more about finding your place in Wales’ fastest growing business sector.
The voice of contact centres and financial services
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The Beginners Guide
What Are Contact Centres? The £650 million question.
They’re a feature of modern life, pumping £650 million into the Welsh economy every year – but how much do we really know about contact centres?
You might be more familiar with the term ‘call centre’ – the typical image of large numbers of people sat behind phones dealing with customers. As the role of the call centre has expanded to cover customer service online – through e-mail, websites and social media sites such as Facebook and Twitter – the term’contact centre’ is used; it’s not just calls any more.
A huge number of companies, organisations and bodies use different types of contact centres to do different jobs – from customer complaints to emergency rescues.
Number Cruncher
The figure behind the industry
3000
people employed in contact centres in Wales.
200+
contact centres in Wales.
£650m
is the amount the contact centre industry to the Welsh economy annually.
£15.5k
is the average starting salary for a contact centre employee.