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Job Title: 1st Line Support Analyst – IT Service Desk, Global, Enabling Functions, Cardiff

Salary:

Employer: Deloitte

Location: Cardiff

Job Category: IT Support Analyst

Contract Type: Permanent

Job Description

Your opportunity
Are you committed to delivering excellent customer service and interested in learning or developing your IT skill set working in the number one Professional Services company in the world? Do you get satisfaction from solving technical problems and can happily work at pace with a sense of urgency? If this rings true then this role could be for you.

We are proud to offer flexible working arrangements, which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.

If you would like to hear more about our flexible working arrangements, please let us know.

Your role
Deloitte’s Cardiff office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres.

As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a ‘can-do’ attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Work pattern: We have varied permanent, Shifts between 7am – 7pm Monday to Friday

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