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Job Title: Business Support Administrator: Deloitte

Salary: Competitive

Employer: Deloitte

Location: Cardiff

Job Category: Administration

Contract Type: 12 month FTC/Secondment

Job Description

Job description

Connect to your Industry

We are looking to recruit outstanding individuals to become a pivotal part of our Engagement Support Service (ESS) function within our Cardiff Delivery Centre.  This is a new opportunity to join a fast paced and growing team pivotal to the delivery of high quality, fast-paced business support services to our market-leading client-facing teams; coupled with inspiring and leading our award-winning people to continued success.

ESS provides centralized & tailored business support services to the Deloitte client-facing practice. You will work as part of a dedicated skillset or project team to help achieve these principles, with a coaching and mentoring structure in place to provide you with guidance and support.

As our team continues to grow, you will be also able to grow and develop as we provide you with the opportunity to become a subject matter expert and to advance both your technical and soft skills through our structured training and career development plans. As a key member of the ESS team, you will have responsibility for delivering a varied and comprehensive range of business support, administrative and project management tasks to internal clients.

Connect to your career at Deloitte     

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the wayserve with integritytake care of each otherfoster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

  • Continually working on improvements and efficiencies to ensure processes are optimized utilizing technology and tools
  • Gain a strong understanding of ESS and Deloitte processes and policies
  • Working effectively in diverse teams across multiple locations and diverse cultures
  • Updating internal systems with up-to-date client, financial and project information
  • Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement
  • Producing reports and client deliverable documents using Microsoft Office tools
  • Supporting projects and clients from bid stage right the way through to engagement closedown through a variety of service delivery activities
  • Providing financial support for certain projects covering a variety of tasks
  • Supporting the creation of proposals for new client bids, completing necessary client take-on procedures, and setting up of new engagement/client records

Connect to your skills and professional experience

  • Strong organizational skills including the ability to prioritize your workload
  • Able to work to tight deadlines whilst managing stakeholder expectations
  • Excellent attention to detail and adherence to project deadlines
  • Able to work effectively, both independently and as a member of a team
  • Strong stakeholder management skills, with the ability to build relationships at all levels
  • Highly organized and analytical, with an eye for detail and good with numbers
  • Professional and confident communication skills, both written and verbal
  • Able to work well under pressure and manage customer expectations
  • Able to use own initiative, be proactive and able to identify appropriate solutions to problems
  • Able to collaborate effectively with colleagues across varied locations
  • Proficient with Microsoft Excel, Word, and PowerPoint

Connect to your business – Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“Within ESS, we look to create an inclusive culture where we focus on taking care of our team members, offering support and guidance where needed to ensure they are performing well and helping them to achieve their goals. We promote open and honest communication, where wellbeing is as the forefront of everything we do. Everyone is encouraged to work how suits them best and we aim to ensure everyone feels like a valued member of the team.”
– Olivia

“Working in ESS is a really rewarding role. Since the team’s creation, we have prided ourselves on providing high quality, consistent service. The team are so supportive and inclusive, and that culture is what helps us deliver a great service every day.”
– Ffion

Our hybrid working policy

You’ll be joining one of our innovative virtual communities based in Cardiff, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you’ll attend virtual collaboration spaces and client sites, depending on the requirements of the role.  

At Deloitte we understand the importance of balancing your career alongside your home life.  That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

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