Job Description

Veezu is on a continued journey of growth, built on our success of continued acquisition which we know could not be achieved without the continued commitment and passion of all our colleagues.
Veezu is a great place to work; a great place to invest in your career and a great place to continuously learn and develop!

We are now looking to expand our Compliance team and are searching for an experienced Compliance Manager to join our team based in Newport/ Cardiff.
This could be you!

About Veezu –Veezu is on a mission to be the #1 hyperlocal journey provider in the UK. We provide efficient, safe, and easy ways for people to travel, combining the knowledge of experienced local driver partners with advanced consumer technology to make amazing journeys happen every day.

What you will do
Licensing
• Managing Veezu’s (Private Hire Operator) licensing profile across the group and in line with the legal
requirements
• Ensuring the PHO licenses are in place in accordance with the areas Veezu operates
• Managing the renewal process of all licenses to ensure they are correct and up to date
• Reporting on PHO licensing obligations and making all necessary changes
• Advise on any licensing issues across Veezu in a timely manner
• Sourcing external advice where necessary to resolve any licensing issues and queries

Safeguarding
• Using your safeguarding experience and knowledge to oversee and manage safeguarding across Veezu
• Manage all safeguarding complaints to ensure appropriate resolution
• Introduce policies and procedures, protocols and working methods that will limit the recurrence
• Analyse all date relating to safeguarding and make recommendations for improvements

Data Protection
• Maintain all procedures to ensure compliance across Veezu
• Introduce data governance framework and continuously monitor
• Address all data breaches and ensure measure are in place to manage these effectively

Dispute Resolution
• Investigate complaints and gather evidence to resolve complaints
• Dealing with all escalated complaints to find a resolution
• Maintaining appropriate complaints records across Veezu

Leadership
• Identify and influence improvements to practices and standards
• Manage new tasks and initiatives to maximise outputs and fulfill stakeholders’ priorities
• Promote a culture of decision-making and problem solving
• Ensure issues/deadlines are not overlooked

What you’ll need
• Experience of working in a Compliance or Licensing role
• Experience and knowledge of safeguarding and Data protection
• Experience of Complaints management
• Credible stakeholder engagement skills to align with our organisation’s values and behaviours
• Strong interpersonal, influencing and communication
• Excellent IT skills including Microsoft Office software and in particular, Microsoft Excel
• Strong analytical and critical thinking skills
• Excellent organisational skills.
• Ability to write clear and concise records
• Attention to detail
• Disciplined and rigorous with a history of delivery and accountability for results

How we’ll support you
As well as providing you with inspiring leadership and an environment where you can take pride in what you do, you’ll also benefit from:
• A great team environment of colleagues, managers and leaders!
• 34 days paid annual leave including bank holidays and a day for your birthday
• Monthly Pay
• Company owned laptop
• Private Medical Insurance
• Workplace Pension
• Life Assurance
• Days off for charity and volunteering activities
• Access to our employee rewards, wellness & recognition platform provided via ‘Perk Box’ which includes high
street discounts at shops, restaurants plus much more.
• Employee Assistance Programme: access to a 24/7 helpline for employees and their partner and dependants to
professional support
• Learning & development opportunities to help you progress and support in your career

Why Veezu
At Veezu we honestly believe that staff are our number one resource, without the wonderful people who work here we would be nothing. So, we do our best to ensure people feel respected, valued, cared for, and supported. Our staff really matter to us, you are at the heart of everything we do. We are enthusiastic about training, career development and progression. There are opportunities to gain experience and develop. We provide all training required to successfully deliver the role.
It matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation.

At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us email Recruitment@veezu.co.uk

Permanent employment is conditional on having a satisfactory DBS check