The voice of contact centres and financial services

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Job Title: Credit Controller

Salary: £19,178 - £21,964

Employer: Dŵr Cymru

Location: Cardiff, CF30 0EH

Job Category:

Contract Type: Permanent

Job Description


As well as a market competitive salary and 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits including:

  • Variable pay schemes
  • Enhanced employer pension contributions
  • Reduction on gym memberships and high street shopping
  • Cycle to work scheme
  • Car-leasing scheme
  • Health CashBack scheme
  • An employee assistance programme for employees and their immediate family

And many, many more.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for

  • Working with our business customers to negotiate repayment of outstanding charges
  • Ensure appropriate notification is sent prior to disconnection or legal action.
  • Ownership of litigation proposals, taking into account the facts of any given case and prepare documentation for submission to litigation officers.
  • Propose debt write off when appropriate.
  • Updating records to enhance future collections opportunities and reduce unwanted contacts.
  • Manage commercial accounts in such a way as to mitigate future risk of bad debt.

About you

Do you feel like you have the below? This could be a great opportunity for you:

  • Strong negotiation and questioning skills and an ability to influence customer and colleague behaviour.
  • Excellent numeracy skills, verbal and written communication skills.
  • Excellent organisational skills and ability to self-manage workloads, multi-task, and switch priorities to maximise effectiveness.
  • Initiative and problem solving skills, both to resolve queries in an accurate and timely manner.
  • Demonstrate a flexible attitude.
  • Excellent attention to detail.

A background in Collections or Credit Control would be beneficial, however training is comprensive, so a background in Customer Service is all you really need.

Good to know

If you have further questions, or would like some additional information about the role, please reach out to Thomas.O’

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.

If you have further questions, or would like some additional information about the role, please reach out to Thomas.O’

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