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Job Title: Customer Claims Adviser

Salary: £23,000

Employer: Legal & General

Location: Cardiff

Job Category: Customer Claims Advisor

Contract Type: Permanent

Job Description

Your role at a glance
Are you passionate about helping customers when it matters most? Do you want a clear progression path within a claims environment? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society?

We have a wonderful opportunity for Customer Claims Adviser to join our Claims team in Cardiff.

We’re offering a starting salary of £23,000, plus annual bonus. You’ll be partially office based and partially home based. The role is full time Monday to Friday, meaning you’ll have the weekends off to relax. If you’re looking for a progressive career and thrive in team-orientated, customer centric environment, then look no further.

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

What you’ll be doing
Completing and managing claim tasks in conjunction with best practice guides, accurately and in a timely manner.
Taking responsibility for all customer communication, keeping the customer informed of progress and ensuring customer satisfaction is maximised and their expectations met.
Identifying complaints and taking ownership for trying to resolve them with urgency, such that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved.
Liaising with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information.
Utilising the most appropriate method of contact and ensuring that customers’ expectations of service are met whilst providing a positive impression of Legal and General.
Contributing to claims projects or other team or department initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work.

What we’re looking for
Excellent communication skills, both written & verbal
Ability to show empathy and sensitivity
Ability to handle communication with 3rd parties such as reinsurers and medical providers
Good customer handling skills
Ability to handle difficult calls and work under pressure
Ability to anticipate and resolve problems
Ability to manage own time productively and prioritise workload effectively

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

Apply here

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