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Job Title: Customer Service Advisor

Salary: £18,500- £22,000

Employer: Legal and General

Location: Hybrid - Cardiff Office/WFH

Job Category:

Contract Type: Permanent

Job Description

Your role at a glance

Do you love talking to people? Are you experienced in the world of customer service? Would you like to join an employer, who cares for its colleagues, and, who is a force for good in society? Are you looking for a progressive career? If this sounds like you, then look no further!

We’re recruiting for Customer Service Advisors (internally this maybe known as something different, dependant on which department you join. We will work together on which department compliments your skills and experience best). If you’d like to work for an employer who genuinely has their colleagues’ and customers’ best interests at heart, then come and join us at Legal & General.

Our roles are full time Monday to Friday and the latest you’ll finish is 19:00, meaning you’ll have the weekends off to relax! We’re offering a starting salary of £18,500- £22,000,   dependant on your experience and performance at assessment, plus bonus. Our Customer Service teams are made up of professionals from a range of backgrounds including call centre, retail, hospitality and sales to name a few. We are working towards a business model where colleagues will be partially home based and partially from our Cardiff office.

What you’ll be doing

  • Helping our customers and clients every day. You’ll be working in one of our contact centres, taking inbound phone calls.
  • You’ll provide customers with a first-class experience during every interaction.
  • Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient. The regularity of these types of calls will depend on which team you join. We’re recruiting across a variety of departments, which include; investments, pensions, life insurance, retirement and bereavements.
  • Delivering a personable service to our customers, processing any of our customers’ needs accurately on a right first-time basis, ensuring next stages are understood and that any correspondence is effective and accurate.
  • You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance.
    Offering support to other team members or other areas, contributing to a highly motivated, straightforward and collaborative culture.
  • Proactively share feedback and solutions on how we can improve our service, products and processes.
  • Steer your own development; provide a great customer experience whilst helping you get to where you want to get to in your career.


What we’re looking for

  • People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
  • Strong communication skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic.
  • Customer service experience within the financial services, travel or retail sector is preferred but not essential.
  • We’d also consider candidates who haven’t got customer service experience, who have the natural strengths to thrive in this role.
  • Passion for customer experience and getting things right first time.
  • Confidence in using a desktop or laptop and experienced in using MS Office.
  • Knowledge of some the following is desirable: The Pensions Regulator, The Financial Conduct Authority, The Pension Protection Fund and the Financial Assistance Scheme, claims and underwriting. It’s not a problem if you don’t have this knowledge, you’ll learn all about this in training.
  • The skills above are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.



  • Whatever your role, we reward ability, performance and attitude.
  • Which department you join will influence which of the following bonus schemes you’re eligible for: monthly performance related bonus OR discretionary, annual performance related bonus. This is usually around 5% of your base salary however, could be more or less dependent on your performance
  • 25 days holiday, plus bank holidays.
  • Pension scheme; 5% company contribution, but we will match up to a further 5% of your personal contribution, dependant on what you choose to opt in for.
  • Life assurance x8 of your annual salary.
  • Free individual private medical insurance. You can also add your dependants on for a small cost.
  • A variety of company share schemes you can join.
  • Discounts at both a huge range of high street stores and on our own products.
  • We’re a growing business that’s passionate about colleague development. This means there’s lots of opportunity to progress once you’re here!

If you’re already an L&G colleague and are looking for a grade 1 or 2 customer service role, then please apply for this vacancy. A member of the Talent Acquisition team will then make contact you to discuss what you are looking for and, which department compliments your skills and experience best.

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