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Job Title: Customer Service Advisor

Salary: £23757 + up to 16% quarterly bonus & Benefits

Employer: British Gas Energy Team

Location: Cardiff - Hybrid Working

Job Category: British Gas Customer Advisor Customer Service Customer Service Advisor

Contract Type: Full Time Permanent

Job Description

Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.

We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. 🎉

😎 An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate.
You’ll be working as a Customer Resolution Agent in an exciting new role within our British Gas Residential Energy Division, supporting and resolving customer enquiries and complaints across our products. Increasing customer retention and loyalty by providing fantastic service whilst maximising opportunities to grow our business with our British Gas Product range.

We welcome applications from anyone with energy, enthusiasm and an absolute passion for delivering amazing customer service! Oh, a good internet connection is important too for when you are working from home. Our operating hours are Monday – Friday, 8am – 6pm and we have various shifts you will be aligned to once you start, and all are 5 days per week (37 hrs).

Meet the Customer Service team
Our people & planet plan

❤️ Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are critical to your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right
In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

💰 £23,757 salary plus an annual bonus of up to 16%!
💡 Up to £580 Employee Energy Allowance
👵 Pension scheme
🚗 Electric car scheme
⛱ 33 days holiday allowance and the option to buy/sell up to 5 additional days
🏋️‍♀️Excellent range of flexible benefits, including technology vouchers & travel insurance

🌲 We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers’ emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

Office Address 4 Callaghan Square, Tresillian Way, Cardiff. CF10 5BT Please make sure you can commute on a regular basis


At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the ‘Apply’ button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

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