The voice of contact centres and financial services

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Job Title: Customer Service Advisor

Salary: £22,000

Employer: Capital On Tap

Location: Cardiff

Job Category: Customer Service Advisor

Contract Type:

Job Description

Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and hope to partner with over 1 million by the end of 2025.

Customer Service Advisor

Running a business is hard, we make it easier. We have helped over 200,000 businesses access credit and hope to partner with over 1 million by the end of 2025.

Are you friendly, empathetic and customer focused?

Why Capital on Tap? 

  • We’re rated 4.6 on Glassdoor (Check out what our employees say here)
  • We offer tonnes of opportunity to develop, grow and progress – we’re invested in your career!
  • Our Cardiff office is in the city centre – close to public transport links and local amenities and we even have dogs in the office! 
  • We provide free breakfast and snacks (Our kitchen is always fully stocked)
  • We’re a social bunch – we regularly plan fun social events!

We are looking for someone with:

  • Customer service experience (will consider all industries)
  • Passion for the customer journey 
  • Empathy  
  • A friendly and caring nature 

What’s in it for you:

  • Basic salary of £22,000 
  • Generous monthly incentives 
  • £1000 annual learning budget to spend on your personal development
  • 28 days holiday (plus bank holidays)
  • Opportunity to progress in the role as the team grows

Check out more of our benefits, values and mission here

Diversity and inclusion

We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.

If you want to progress your career within a fast growing, profitable fintech then click apply (all we ask for is your CV and contact details) and we will get back to you within 3 working days.

Applying For The Job

Apply direct for the job by clicking here

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