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Job Title: Customer Service Advisor

Salary: up to £25,000 pa

Employer: Jomo People

Location: Cardiff

Job Category: Customer Service Advisor

Contract Type: Full-Time

Job Description

Are you bored in your current role and need an exciting new financial services opportunity where you can really make a difference? Would you like to work for a brand-new, Cardiff based, start-up bank (literally…. one of the first in the door) helping to shape the customer journey from the ground up? Do you have financial services, mortgages or savings experience, in a highly customer centric role?

Yep? Then we have a great opportunity for you!

Position: Customer Service Advisor
Location: Hybrid between Cardiff City Centre and Remote Working from Home
Salary / Benefits: £22,000 to £25,000 pa annual bonus, 25 days holiday (plus bank holidays)
Hours: Monday to Friday, 9am to 5pm

This financial services, customer service advisor role is unlike any other, as you will 100% be involved in ensuring the best possible customer service. In addition you will be responsible for:
Setting up the customer journey and testing customer processes to ensure the customer service function is second to none.
Working closely with the COO
Thinking outside the box and really putting yourself in the customer’s shoes to ensure all queries are dealt with professionally as the primary contact on behalf of the bank
Working with brand new systems and processes to recognise areas for improvement and helping shape the changes for the benefit of both the customer and business
You will be responsible for answering customer queries relating to their accounts – mortgages and savings – supporting them through the lifecycle of the product.

So who are we looking for, for this exciting new banking customer service advisor role in Cardiff?
You should be….
Passionate about customer service.
A quick learner, curious and keen to develop.
A team player who thrives on being part of a successful team.
Resilient and thrive in a fast-paced environment.
Able to work within guidelines but willing to challenge how things are done.
Wanting to make a difference.
Qualifications and experience:
Worked in a customer service environment ideally within Financial Services
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

So what you waiting for? Apply now for this new Customer Service Advisor role in Cardiff!

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