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Job Title: Customer Service Apprentice- Dwr Cymru Welsh Water

Salary: £21,913

Employer: Dŵr Cymru Welsh Water

Location: Cardiff

Job Category: Customer Service

Contract Type: Apprenticeship - Permanent

Job Description

What to expect?

In this super interesting, 2 year apprenticeship, you will:

•    Work with a handful of our departments, learning how each work.
•    Support customers using a variety of channels (think social media, telephone, email).
•    Attend on-site training delivered by our trusted provider

This will give you an amazing insight into our Customer Hub, and provide you with the skills to develop your career, and will contribute to the completion of diploma in Customer Service, in partnership with Cardiff & Vale College

The role will be based at our Linea site, which is based in St Mellons, Cardiff.

What do I need?

There’s no need for any prior experience, we are looking for “people” people, who are comfortable having conversations with our customers and colleagues. You will have bags of personality, be eager to learn and be able to work with initiative.

In addition to the above:

•    You will need an English and Maths GCSE (or equivalent) at Grade C or above

What’s in it for me?

As well as a market competitive salary, 25 days annual leave plus an additional 8 for bank holidays, we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Car-leasing scheme
•    Health CashBack scheme
•    Enhanced family friendly policies
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    An employee assistance programme for employees and your immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.

Who we are

If you like the sound of all of this, read on to learn a little more about who we are…

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Applying For The Job

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