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Job Title: Finance Service Desk Assistant, Customer Services, Global, Cardiff OR Milton Keynes


Employer: Deloitte

Location: Cardiff, Milton Keynes

Job Category: Finance

Contract Type: Permanent

Job Description

Your opportunity

Are you interested in working in a busy Finance support team, in the number one Professional Services company in the world? Do you have a thirst for knowledge and are looking for a supportive environment where you can learn, and you enjoy delivering an excellent customer experience. If this rings true, then this role could be for you.

Our Finance Service Desk receives high volumes of enquiries from clients, suppliers and employees about a whole range of issues important to them, where you will primarily deal with accounts payable and accounts receivable queries. The ability to provide accurate guidance in a professional and timely manner is essential.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.
If you would like to hear more about our flexible working arrangements, please let us know.

Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
As the first line of support, you’ll have to be alert. It’s a busy team that demands a ‘can-do’ attitude to problem solving. The ability to take ownership and manage a query to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach to professionally and efficiently deliver the results your colleagues need.

Deloitte’s Cardiff office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres.

*You will need good experience of working in a customer focused environment
* Ability to deal with volume calls and enquiries
* Team player with a calm and courteous manner
* Confident communicator
* Professional at all times
* Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

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