The voice of contact centres and financial services

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Job Title: Part Time Customer Service Advisor – Newport

Salary: £20,000 pa pro rata for part time 20 hours per week PLUS unlimited paid annual leave

Employer: via Jomo People

Location: Newport

Job Category: Customer Service

Contract Type: Part-time

Job Description

Are you looking for an immediate start part time role? Are you available to work 20 hours per week including evening and weekend shifts?

Jomo People are super excited to be partnering with Look After My Bills, A growing London based auto saving tech company who are expanding their Customer Service Operation in Newport. Look After My Bills is a market-leading automated savings service, who are on a mission to make sorting bills easy, fair and straightforward for their customers.

Are you someone who just loves going above and beyond for your customers and providing an amazing customer experience? Do you have great customer service advisor experience from either a hospitality, retail or contact centre environment? Are you looking to join a progressive, forward thinking company where you can kickstart or progress your career, feel valued and be part of a great culture? If yes, we want to hear from you!

Here’s some more information:
Job title: Part Time Customer Service Advisor (Customer Service Agent)

Salary: £20,000 pa (pro-rata’d for 20 hours per week) plus AMAZING benefits and unlimited annual leave (You heard that right!)

Hours: 20 hours per week (shifts to cover 8am to 7pm Monday to Sunday)

Location: Newport – just off Junction 28 of the M4 so easily accessible from both Cardiff and

Newport locations and plenty of free parking onsite

Start date: ASAP

The job in a nutshell

Look After My Bills are one team where everyone’s ideas matter, if they spot a problem, they solve it. It’s this culture that makes things better for the customers!

You’ll be the voice of the customer and have influence on improving the customer journey, putting their experience at the forefront of your mind throughout every interaction. Your natural inquisitiveness and problem-solving skills will be crucial and this is an opportunity to work with a team of encouraging and motivating people and act as the first point of contact for customer queries over phone, email and chat.

The Look After My Bills Customer Service Advisors will eventually work out of the Newport office in South Wales, however at this time you will work remotely and will be provided with all equipment that you will need to do the role.

What you will be responsible for
As a part time Customer Service Advisor in Newport you will ensure that Look After My Bills are able to keep their customers on the best deals year in year out and remove the hassle in switching providers. Typically you’ll speak to customers over the phone, chat and email, managing and solving general queries – your passion for delivering excellent customer service will shine through the interactions you have!

Further duties will include:
– Updating the systems and tools with the customer information and latest contact information.

– Understanding and resolving failed switches for customers.

– Collaborating with the complaints team to escalate unusual or complex customer cases.

So what are we looking for?

Great interpersonal skills – you’ll be able to demonstrate experience of handling customer expectations and offering resolutions confidently and will also have phenomenal written communication skills being able to deliver communications over email and letters to customers.

Adaptability – you’ll be able to demonstrate adaptability to cater to different customer needs.
Customer service – you’ll have experience of working in a role where your primary focus has been delivering excellent service to customers; Look After My Bills are very open to backgrounds and some of their best customer service advisors have come from customer facing roles within hospitality, contact centres and retail!
Problem solving – you’ll demonstrate the ability to approach problems logically and with good judgement to ensure the appropriate customer outcome.

Experience of delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.

Flexibility to cover both daytime and evening / weekend shifts
Being your authentic self at work is vital to success

Jomo People and Look After My Bills embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

So what you waiting for? Click apply to get in touch with Jomo People about this fantastic Part Time Customer Service Advisor opportunity in Newport for Look After My Bills now!

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