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Job Title: Part Time Customer Service Advisor

Salary: £10,000 pa plus monthly incentive

Employer: Jomo People

Location: Cardiff

Job Category: Customer Service Advisor

Contract Type: Part-Time

Job Description

Are you looking for a brand new customer service advisor opportunity? Do you have amazing customer service representative experience? Do you want to join a business who is passionate about its people and will support you on your career journey, with great opportunities for growth and progression? Then we want to hear from you!

Since launching, this Fintech has become one of the fastest growing companies in the UK that now have their sights set on the rest of the world, having recently expanded into the US. They have helped more than 120,000 small businesses across the UK and the US, and hope to partner with more than 1 million businesses by the end of 2025. Named by the Financial Times as one of the Fastest Growing Companies in Europe for 5 years in a row the global team of 200 people is continuing to expand and they are looking for customer service representatives to join the team.

The people (and the office dogs) really are the best thing about working for the company, which has a dynamic, fun and vibrant culture. Your opportunities for growth are as big as your ambitions and they truly champion you to pilot your own ideas to have an impact and add value to the business!

This Fintech company is a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and welcome. They foster an environment that allows people to share, engage, learn, support, participate and work towards positive change. They also hold regular culture and inclusion events, such as Black History Month, Pride Week and International Women’s Day.

Here’s some more details:

Position: Part Time Customer Service Advisor

Salary: £10,000 – £11,500 pa (£10,000 pa basic opportunity to earn a month incentive, based on CSAT performance) plus £1,000 pa learning budget

Hours: 20 hours per week, Monday to Friday, 10am to 2pm shift.

Location: Cardiff City Centre (with opportunity to work from home 2 days per week)

Contract: Permanent

In addition to a great salary, as a part time contact centre customer service advisor within this FinTech business, you will also be rewarded with the following great benefits:

Fabulous office culture, with an emphasis on making work fun – pool table, arcade machines and beer tap to name but a few!
Lovely, regular part time hours
28 days holiday (pro rata for the part time hours) PLUS bank holidays and a 4 week fully paid sabbatical after 4 years and an annual day off for you to volunteer for a cause that is close to your heart
Private health care and daily mindset sessions to start your day off in the best way!
Travel card loan
Cycle to work scheme
Free breakfast and snacks
Regular fully funded team social events e.g. nights out and trips away
Amazing career progression opportunities
Ongoing, fully funded training and development plus £1,000 per year for every employee to grow their skills outside of the company
Based in modern, air conditioned offices in the heart of Cardiff City Centre and close to great public transport links
This amazing opportunity will see you take on a varied and interesting customer service advisor role, where you will take incoming calls, as well as dealing with email and web chat enquiries, in addition to the following main duties:

Helping customers with everything related to their business account, providing incredible customer support by listening, understanding, being honest, and taking full ownership of the solution
Taking on feedback, proactively working to improve customer experience
Working in a team to make sure that customers get connected instantly with an amazing and talented customer service advisor
To be successful in securing this exciting new role for this established and growing Fin-Tech business, we want to see the following skills and experience:

Current / recent customer service experience from either a contact centre, retail, travel or hospitality customer service environment
A genuine passion for customers and delivering OUTSTANDING customer experiences
The ability to demonstrate empathy with customers plus a high degree of emotional intelligence and human understanding
Experience in a fast paced, customer centric role
You think outside the box and are quick to come up with innovative solutions, taking ownership of customer problems as they arise
You have great English language skills (both verbal and written) and are fully computer literate
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

Don’t delay – apply to this excellent part time contact centre customer service advisor role in Cardiff with Jomo People now!

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