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Job Title: Telephone Advisor

Salary: £20,008 per annum plus benefits

Employer: Energy Saving Trust

Location: Blended working (home/Cardiff office) or home-based.

Job Category: Customer Service

Contract Type: Permanent

Job Description

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

 What you’ll do

Energy Saving Trust is looking to recruit a Telephone Advisor on a permanent contract to join our team in delivering helpful, effective advice to householders on energy efficiency across Wales, helping them reduce the amount of energy they use and saving money on their bills.

In this role, you will make sure that all enquires are answered and accurately recorded within specified service levels and time scales. By answering enquiries, you will help households to implement energy saving upgrades and behaviours in their home.

What you’ll bring

If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently and help achieve our overall team targets.

Excellent telephone and customer care skills are must, as are good IT skills.

The ability to speak Welsh is highly desirable, but not essential for the role.

What we offer

Energy Saving Trust offers a range of benefits to all employees such as:

  • Flexible working
  • 3 additional goodwill days of leave for the Christmas and New Year period
  • Employee assistance programme
  • Bupa Private medical insurance and life assurance
  • Cycle to work scheme
  • Eyecare vouchers
  • Wellbeing allowance, which you can use for subscriptions/memberships, classes, exercise equipment (e.g., smart watch, exercise bike, yoga mat, running shoes), e-book, or professional appointments (e.g., massage, osteopathy, chiropody)


Working hours

Working hours are 37.5 hours Monday-Friday, shifts 9-5pm/10-6pm with no working on the weekend or Bank Holidays.

What a blended working approach means

We understand that work is something you do, and not somewhere you have to go all the time.

That’s why we strive to provide a blended working model.  It allows you the flexibility of working both in the office and at home whenever you need to, giving you a balance in life.

Your line manager will talk you through you the approach once you’ve had a chance to settle in.

For working at home, we would suggest a minimum of 20Mbps download speed.  Please check your connection speed using our recommended online tool here:

You may be requested to share these test results as part of the interview process however, applicants with download speeds slower than stated above will still be given due consideration.

For more information, please see job description on our website.

To apply, please forward your CV and cover letter to

In your cover letter please make reference how you meet the essential areas of the person specification in the job description. Please state the job reference you are applying for in the subject line.

If you think you may need some additional support or reasonable adjustments made to any part of the application/recruitment process, please get in touch with
Only people living in the UK with the right to work in the UK may apply for this position


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