The voice of contact centres and financial services

Current Vacancies

Below you will find a list of all our current vacancies. If you can’t see one that suits your skills and preferences, please get in touch for an informal chat and we would be happy to help.
Our job listings are from our partners, contact centres and companies across Wales, from entry-level to managerial positions. The Contact Centre industry offers a wealth of opportunities at all levels – and as contact centres are Wales’ fastest-growing business sector, these opportunities are on the rise.

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Job Title: Salary: Employer: Location: Job Category: Contract Type
Training & Quality Executive £28,000 Veezu Cardiff Training Full Time, Permanent
Customer Service Advisor £20,511 plus on target bonus BT Cardiff Customer Advisor Customer Service Customer Service Advisor Permanent
Customer Service Solver Up to £21068 per annum + Quarterly bonus, pension & benefits Centrica Cardiff/ Homeworking Contact centre Customer Service Full Time, Permanent
Quality Executive Competitive TUI Hybrid/ Swansea Office Quality Executive Full-Time, Permanent
MI Analyst Competitive TUI Hybrid/ Swansea Office Analyst Permanent
Business Support Executive Up to £22,000 pa Jomo People Cardiff Customer Service Advisor Full-Time
Customer Service Advisor £19,500 - £23,000 Legal & General Cardiff Customer Service Advisor Permanent
Administrator £18,500 - £22,000 Legal & General Hybrid, Cardiff Administrator Permanent
Customer Claims Adviser £23,000 Legal & General Cardiff Customer Claims Advisor Permanent
Service Desk Administrator £19,500 Jomo People Cardiff Helpdesk Full-Time
Credit Controller Up to £26,000 pa Jomo People Cardiff Finance Full-Time
Customer Service Advisor Up to £22,000 pa Jomo People Cardiff Customer Service Advisor Full-Time
Customer Service Advisor £20,099 Jomo People Cardiff Customer Service Advisor Full-Time
Programme Liaison Manager Graduate Programme Wales Competitive Welsh Contact Centre Forum Ltd Remote/Penarth based, with travel between employer sites (South Wales). graduate programme Programme Liaison Manager Full time, fixed term
1st Line Support Analyst – IT Service Desk, Italian Speaking, Global, Enabling Functions, Cardiff Competitive Deloitte Cardiff IT Support Analyst Full-Time, Permanent
HR Advisory Senior Assistant, HR Services, Central Business Services, Enabling Functions Competitive Deloitte Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans HR Advisory Assistant Full-Time, Permanent
Director Support Assistant, Central Business Services, Enabling Functions Competitive Deloitte Cardiff Director Support Assistant Full-Time, Permanent
Customer Service Advisor – Contact Centre £19,292 - £21,270 LLoyds Banking Group Newport Customer Service Advisor Full Time
Italian Speaking Service Desk Assistant, Finance Service Desk, Global, Cardiff Competitive Deloitte Cardiff Finance Service Desk
Executive Assistant, Central Business Services, Enabling functions, London/Regions Competitive Deloitte Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, London, Manchester, Newcastle, St Albans Executive Asssistant 12 month FTC
Analyst/Senior Analyst, Quality Risk and Security Services, Enabling Functions, UK Competitive Deloitte Cardiff Analyst Permanent and FTC opportunities available
Business Support Administrator, Engagement Support Services, Enabling Functions, Cardiff Competitive Deloitte Cardiff Business Support Permanent
Workforce Management Real-Time Analyst, Contact Centre, Global, Cardiff Competitive Deloitte Cardiff Workforce Management Permanent
HR Advisory Senior Assistant (Sickness), HR Services, Central Business Services, Enabling Functions, Cardiff – 9 month FTC Competitive Deloitte Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans HR Advisory Assistant 9 month FTC
Rhaglen Graddedigion Llwybr Cyflym Data/ Deallusrwydd Artiffisial (AI) Pro rata £20,500 Graduate Programme Wales De Cymru graduate jobs graduate programme 10 month FTC
Fast Track Data/AI Graduate Programme £20,500 pa, pro rata Welsh Graduate Programme Various - across South Wales graduate programme 10 month FTC
Customer Service Advisor £20,099 Dŵr Cymru Cardiff Customer Service Customer Service Advisor Permanent
Customer Service/Operations Agent £22,000 plus excellent monthly financial incentives Capital on Tap Cardiff Customer Service Permanent
Contact Centre Agent based in North Wales Competitive PTI Cymru Penrhyndeudraeth Agent Full-time