The voice of contact centres and financial services

Current Vacancies

Below you will find a list of all our current vacancies. If you can’t see one that suits your skills and preferences, please get in touch for an informal chat and we would be happy to help.
Our job listings are from our partners, contact centres and companies across Wales, from entry-level to managerial positions. The Contact Centre industry offers a wealth of opportunities at all levels – and as contact centres are Wales’ fastest-growing business sector, these opportunities are on the rise.

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Job Title: Salary: Employer: Location: Job Category: Contract Type
Project Administrator – Newport £22,158 Wales & West Utilities Newport/ Hybrid Project Administrator Full-Time, Permanent
Senior Customer Service Advisor – Newport £29,423 Wales & West Utilities Newport complaint handling Customer Service Customer Service Advisor senior customer service advisor Full-Time, Permanent
Customer Revenue Advisor £20,099 - £23,018 Dŵr Cymru Cardiff (St Mellons Office), hybrid working module, 2 days from office, 3 days at home. Contact centre Customer Service Customer Service Advisor Revenue Advisor Permanent
HR Compliance, Senior Assistant – Enabling Functions, UK Wide (Excluding London) – FTC 12 months Competitive Deloitte Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans, Teesside Enabling functions HR compliance FTC 12 months
Director Support Assistant, Central Business Services, Enabling Functions, Cardiff Competitive Deloitte Cardiff Director Support Assistant Enabling functions Permanent
Analyst (AQMM) National Accounting and Assurance, Audit & Assurance, Cardiff Competitive Deloitte Cardiff Audit & Assurance Permanent
Administrator (AQMM) National Accounting and Assurance, Audit & Assurance Cardiff Competitive Deloitte Cardiff Audit & Assurance Permanent
HR Advisory Senior Assistant, HR Services, Central Business Services, Enabling Functions, UK Wide – 9 FTC Competitive Deloitte Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Guernsey, Ipswich, Isle of Man, Jersey, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Port Talbot, Reading, Southampton, St Albans, Teesside HR Advisory Assistant 9 FTC
IT Infrastructure Security Analyst, IT Infrastructure Services, Central Business Services, Enabling Functions, UK Wide Competitive Deloitte Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Ipswich, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Reading, Southampton, St Albans Central business services IT infrastructure services Permanent
Italian Speaking 1st Line Support Analyst, IT Service Desk, Global, Enabling Functions, Cardiff Competitive Deloitte Cardiff IT Support Analyst Fixed term and permanent, full and part time available
Analyst/Senior Analyst, Quality Risk and Security Services, Enabling Functions Competitive Deloitte Cardiff Analyst Enabling functions Quality Risk Permanent and FTC opportunities available
Executive Assistant, Central Business Services, Enabling functions, London or Regions – 12 month FTC Competitive Deloitte Cardiff or London Enabling functions 12 month FTC
Executive Assistant, Central Business Services, Enabling Functions, Cardiff Competitive Deloitte Cardiff Enabling functions Permanent
Mortgage Advisor £35,000 pa plus monthly bonus (OTE £60,000 pa) Jomo People Cardiff Other Full-Time
Sales Team Manager £50,000 pa plus monthly bonus (OTE £75,000) Jomo People Cardiff Contact Centre Manager Full-Time
Customer Service Advisor up to £25,000 pa Jomo People Cardiff Customer Service Advisor Full-Time
Collections Advisor up to £24,000 pa Jomo People Cardiff Collections Full-Time
Business Development Manager Average OTE of £60-70k Capital On Tap Cardiff Business Development Management
Customer Service Advisor £19,500 - £23,000 Legal & General Cardiff Customer Service Advisor Permanent
Administrator £18,500 - £22,000 Legal & General Hybrid, Cardiff Administrator Permanent
Customer Service Advisor Up to £22,000 pa Jomo People Cardiff Customer Service Advisor Full-Time
Customer Service Advisor £20,099 Dŵr Cymru Cardiff Customer Service Customer Service Advisor Permanent
Contact Centre Agent based in North Wales Competitive PTI Cymru Penrhyndeudraeth Agent Full-time