The voice of contact centres and financial services

News & Blog

Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Join the Tech Talent Charter in driving diversity and inclusion in UK tech

Join the Tech Talent Charter in driving diversity and inclusion in UK tech

There is an acknowledged diversity problem in tech. Women make up just 19% of tech workers, and only 18% of IT specialists are from ethnic minority groups.

With an estimated 870,000 vacancies in digital and tech – a 10-year high – it is clear we need to attract and include all of the available UK talent.


The need for a collaborative approach

The Tech Talent Charter (TTC) was created in 2015 to address the diversity and inclusion problem in tech through collective effort and action across organisations, industries, sectors, and regions.

The TTC is a government-supported, industry-led membership group that brings together 650+ Signatory organisations and equips them with the networks and resources to drive their diversity and inclusion efforts. The TTC’s broad base of Signatories includes organisations of all sizes, from small start-ups to large multinationals, spanning more than 70 industry sectors. This includes organisations like HP, PwC, Lloyds Banking Group, Microsoft, the Department for Digital, Culture, Media & Sport, the Cyber Resilience Centre for Wales, the Welsh Contact Centre Forum, and many others.

Working with our partners and Signatories, the TTC provides concrete measurement and insights into diversity in the tech ecosystem and actionable ways forward by gathering, curating, and distributing innovative practices, techniques, and ideas.

Unlock the TTC’s membership benefits

It’s free to join the TTC and access our many resources and events. Joining is a simple process, and the key benefits include:

  1. Collaboration

You’ll get a unique opportunity to collaborate with 650+ Signatory organisations to learn, share, and access practical tools and materials. The TTC facilitates collaboration across organisations and sectors through a variety of avenues, including regular events.

  1. A broader toolkit

Access sector-leading insights, programmes, initiatives, and practices to improve your inclusion strategy. This includes curated insights provided in the TTC’s Open Playbook to support companies in improving their D&I strategies across the entire talent pipeline (including key topics like inclusive hiring, progression, and retention) and a unique D&I Directory to help members connect.

  1. Attraction and engagement

Through membership, you’ll publicly demonstrate your commitment to driving inclusion, enhancing your brand as an employer of choice. You’ll be provided with a TTC logo and messaging pack, which you can use on your website, stationary, and social media. The TTC also spotlights the positive work from our Signatories through case studies that are featured on our website, newsletter, and social media.

  1. Benchmarking

The TTC produces annual benchmarking data that helps Signatories to measure the diversity profile of their workforce and track progress. You’ll have access to benchmarking data to understand your position across a range of indicators in relation to diversity and inclusion.

Become a member

To become a member, the TTC asks that your organisation commits to a number of pledges related to your approach to the recruitment, promotion, and retention of a diverse workforce, the most notable being to submit your organisation’s diversity data to the TTC annually for inclusion in our Diversity in Tech report. Learn more about these pledges and the TTC.

If you employ tech talent or are part of the tech ecosystem and are keen to build a diverse and inclusive talent pipeline, then join us. Together we will create solutions, take action, and share best practices.