The voice of contact centres and financial services

News & Blog

Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Spotlight On: Admiral

Meet Esyllt. Esyllt studied Mathematics at the University of South Wales and Graduated in 2016.

After graduating, she travelled Australia and New Zealand for 14 months before joining the Welsh Financial Services Graduate Programme in April 2018. She joined Admiral for her final placement on the scheme in September 2019 and took on a permanent role at the end of her placement in April this year.

So Esyllt, what made you choose a placement at Admiral on the Welsh Financial Services Graduate Programme?

I had heard so many great things about working in Admiral such as how well employees were treated, so I’d always hoped to be able to undertake a placement at Admiral for that reason. I was also keen to find a role where I could develop my coding skills and after realising the range of analytical roles that were available, it made sense for me choose Admiral as my final placement.

Since you joined, what are your three favourite things about working at Admiral?

  1. The culture – it really is such a fun place to work, and there are great benefits too such as flexible working hours which really does make a difference to the work-life balance.
  2. The opportunity for career development – it is very common for employees to rotate across different roles and areas of the business to become cross skilled. I think it’s great that this is encouraged within the company.
  3. Support – I have always felt supported within my team, and everyone is happy to help. Because of this, I feel that I have learnt so much in a short space of time.


What are you working on at the moment? What did your placement involve?

I work within the Fraud Analytics department and began my placement within the Application Fraud team. In this role I used coding techniques to pick up on fraudulent activity and behaviours at the application stage of a policy. I was then involved in a project looking at fraudulent activity at the claims stage of a policy.

What led you to take a permanent role at Admiral?

I really enjoyed the work I was doing and it was exactly the type of role I had hoped for. I therefore decided to take a permanent role to stay in Fraud Analytics, but I have had the opportunity to continue my project looking at claims fraud.

What advice would you give someone thinking of joining Admiral on the programme?

When I was deciding where to go for my final placement, Admiral were keen to reach out to different areas of the company to find a placement which was suited to graduates’ needs. This is a great opportunity to find a role that is suited to you, therefore my advice is to be open and honest about your expectations when discussing the type of placement you are looking for. I’d also say to have an open mind.

Covid-19 has meant disruptions for workplaces everywhere. How have things been at Admiral?

It has been evident that the company have been working hard to support and communicate at all times. The culture is still the same despite the disruptions and I have a daily quiz and catch up with my team which has kept me going and given me something to look forward to each day which is great.