The voice of contact centres and financial services

News & Blog

Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Lucinda Butler

Lucinda first joined the WCCF in 2010, originally drafted in to help with research. She soon proved indispensable, and now manages databases and members. She also organises the Forum’s large events, including their much-valued round tables.