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Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Welsh Data Science Graduate Programme Case Study: Charlotte Sturgess-Osborne

Name: Charlotte (Charlie) Sturgess-Osborne
Age: 24
Degree: Biology BSc, Veterinary Parasitology MScR, Data Science Applied MSc 
• Company: Principality Building Society
Job title: Modelling & Analytics Analyst
Where are you from originally? Wiltshire (studied at Cardiff and Bristol)

What attracted you to the WDSGP?
Learning data science whilst earning money allowing me to put my full energy and attention into my development as a data scientist.

Did you ever consider a career in Data Science?
Yes, I knew this was the career path I wanted to take.

Have you been able to apply skills from your degree?
Lots of the skills have been transferrable.

What are your future career goals? Do you think the programme will support you in getting there?
I’d like to be either a Customer Analytics Consultant or Data scientist for World Health Organisation in Parasite/infection transmission data for disease control and vaccine development.

What is the best thing about the WDSGP?
There are two in my opinion. Firstly, having funded training in data science, I think this is fairly unique compared to other programmes in this field. Secondly, the variation of placements within a short period of time. It allows us to explore different aspects of the industry and gain hands-on insight into different roles in commercial data analytics.

Are there any tips you would give someone who was thinking about applying for the programme?
Read around the principles of coding first and use the free lessons of Data Camp. There’s lots of information to take in so use all the resources available to you.

Any advice for the making the most of the Programme?
Communicate with the employers and throw yourself into it.